Comcast is craptast
So we tried to migrate from comcast residential to comcast business. Things have gone down hill from there. Promised extra features for nearly the same price, we have instead gotten one of our lines irreparably, apparently, disconnected. For over a week we have been down a line, trying to get Comcast to accept money for another line, and they refuse.
Every major service provider has issues with customer service. Its part of the scaling problem in those industries. But at this point, not only can Comcast not get one phone line up but they cant even invoice us (ive been waiting 3 days, just to get billed so that they can start setting up the line).
I've heard bad things about Verizon internet/phone and, hell, we've had our own battles setting up our business cell phone plan, but honestly, Ill forgive a few customer service problems, as long as within one day I can get what I want and am willing to pay for. Comcast, at this point, I feel - is a mammoth with no head, a disorganized game of commercial pick up ball, or maybe a loose confederation of similarly named office buildings trading customer service calls between themselves as a baseless form of currency - that cant even receive money let alone deliver a high quality service.
posted by Trent Krupp at
11:27 PM
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